XMYBOX strives for 100% satisfaction on every order. Products can be returned within 60 days if you find that the product arrived defective or were shipped the wrong product. For all other reasons, returns can be made as long as the product was never used and the packaging is still intact.
We do not accept returns of free gifts.
Defective items will be exchanged for the same item only within 30 days of receipt with original sales receipt. Report the problem using the Returns and Exchanges form via your account on XMYBOX.com.
How to Make a Return
Please send a detailed email to firstname.lastname@example.org stating the reason for the return or exchange, along with the order number. A customer service representative will respond within 15 working days. Your return or exchange will be processed within 7 working days.
If, at any time, you require assistance with your returns or exchanges, please do not hesitate to call our Customer Service line.